Besides, some users who pre-ordered the service in Puerto Rico, Canada, and other areas, were shown an error message that states: “Disney+ is only available in certain regions.”
Disney Plus appears to have been hit by some issues like – errors just a few hours into its official launch on Tuesday.
Some users who rushed to download Disney’s new streaming service were met with an unfortunate error message on their screen that reads “unable to connect.” The message, which appears underneath characters from “Wreck-It Ralph,” then forces users to exit the service and to try to reconnect at a later time.
Users began reporting issues with the service on Twitter early Tuesday morning. Many said they were being shown the technical error, while others said they were having issues finding the Disney+ app in Apple’s App Store. As of 7:00 a.m. EST, there were roughly 7,300 reports of problems with Disney+, according to Downdetector, a website where users can report problems on apps and websites.
Representatives from Disney weren’t immediately available for comment.
Disney had reportedly prepared to face some system outages on launch day. The company bought BAMTech in 2017 and uses the streaming technology to power Disney+, as well as ESPN+, to prevent system outages and buffer.